How we use your data

The details we collect from you will be used to contact you in relation to your enquiry, assess eligibility to supply products and services to you and to send you information about the products and services we provide to you.

We also use data as an analytical tool for us to better understand how effective our business processes are.

What data we collect

We collect names, addresses, email addresses, telephone numbers and IP addresses to assess eligibility to provide our products and services, administer your account, contact you in relation to your account or enquiry.

The services we use that collect your data and may require us to share personal information in both digital and print format include:
• Financial accounting software to complete payments.
• Marketing software to update you on your account and your enquiries.
• Website analytical and communication software to enable us to monitor website activity.
• Consultants that support our business.
• Account management software to securely manage and store data.

Our promise

Please be assured that your data is not shared with anyone else.

If you no longer wish for us to hold or process your details, you may request for them to be removed at any time and we will oblige. This can be done by emailing

It is possible to ask for some details to be removed, rather than all. Please contact us via email at for more information on this.

If you decide to leave us, unless specified we will retain your details for 4 years in the event you wish to return. After that time your details will be deleted in a secure manner.

For any further details on this, please contact us via one of the following:
Tel: 01282 222550
Address: Grime 2 Shine Burnley Ltd, Unit 2B Jubilee Garage, Arthur Street, Burnley, BB11 1SB


We would like to keep you informed of any products and services we offer. You can change your preferences or opt out at any time by changing your settings via email at

The software we use to analyse our website traffic and converse via webchat will collect the information you provide plus your IP address.

Accessing your data

You are entitled to request a copy of the information we hold about you. If you would like us to send this to you, please contact us by email at We may undertake some extra ID checks as a safeguard.

It is important to us that the data we hold about you is accurate and up to date. You may request for details to be amended, or even removed if they are incorrect.

You may contact the ICO via the following details in the event you are dissatisfied with our handling:
ICO Phoneline – 0303 123 1113

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